Our Plumbleavable Team

We wanted to take a little bit of your time to let you know a little bit about us and what we try to bring the wonderful people of Kent and Surrounding Counties. Brought to you by owners Tom & Sarah

Meet Tom Hewitt, the maestro of multitasking and our in-house chuckle generator. When he’s not engineering groundbreaking solutions, you’ll find him conquering the coffee machine, crafting cappuccinos that even baristas envy. Tom claims his houseplants are so thriving they formed a band and now have a hit single on the plant charts. Known for his uncanny ability to win every paper-rock-scissors match, he’s a mix of strategic genius and stand-up comedian.

Beyond the desk, Tom can be found attempting to break the world record for the most eclectic sock collection and daydreaming about his next potential career as a professional kite flyer. Always armed with a quick joke and a creative solution, he infuses every project with brilliance and a dash of whimsy. Whether you need a groundbreaking idea or just a hearty laugh, Tom’s your go-to guru!

Meet Sarah Dance, the co-owner of our company and our resident wizard of organisation by day, and gym superhero by night! Whether she’s conquering the chaos of the office or her workout routine, Sarah handles it all with flair and a smile.

In the office, she’s known as the “Post-It Whisperer” with the power to tame even the wildest paper trails. Her desk is so organised that even Marie Kondo would give a standing ovation!

When she hits the gym, Sarah transforms into a powerhouse capable of making treadmills sweat and dumbbells tremble. Her workout playlist is running for its life, and even her yoga mat stands a little straighter when she enters the room.

With the uncanny ability to manage board meetings and bicep curls simultaneously, Sarah Dance is living proof that one person can indeed rule the corporate world and the gym floor—all while delivering punchlines and high-fives!

Introducing Rachel Leonard, the master orchestrator of schedules and harmony at our workspace. With a planner that’s more like a magical tome, she crafts seamless customer journeys that feel as smooth as her favorite dark chocolate. Her passion for efficiency is matched only by her love for paddle boarding, where she glides as effortlessly on water as she navigates through tasks.

When Rachel isn’t ensuring every client’s experience is flawless, she’s busy brewing the perfect pot of tea, the ideal accompaniment for a delightful chat or a moment of reflection. Her knack for details extends to her chocolate collection, where every piece is selected to create a moment of pure bliss.

Rachel’s commitment to making everything run smoothly, from calendar management to customer care, is unwavering. Whether planning a project or sharing paddle boarding tales, Rachel infuses every interaction with warmth and precision. If you’re looking for a champion in organisation or simply someone to brighten your day with a smile and a story, Rachel is always ready to deliver!

Introducing Liam Barnes, the ultimate powerhouse with a heart of a Pikachu! Known for lifting both spirits and weights, Liam is our go-to guy for all things heavy-duty and Pokémon-related. When he’s not bench-pressing or searching for rare Pokémon cards, you’ll find him expertly fixing boilers with the precision of a Pikachu aiming its Thunderbolt.

Liam’s toolbox is as legendary as his Pokédex, and his ability to troubleshoot and repair rivals even the most seasoned Pokémon trainer. With biceps that could rival Machamp and a strategy sharper than a Scyther’s scythe, Liam brings strength and efficiency to our team. Whether you need a tech miracle or a lesson in evolving your inner champion, Liam is always ready to lift the day!

Introducing Gareth Coulson, our brilliant service engineer and resident rockstar who ensures everything runs smoothly and safely. With a passion for making systems sing, Gareth’s expertise in servicing boilers keeps appliances functioning efficiently and harmoniously.

When he’s not ensuring optimal performance, you’ll find Gareth strumming his guitar, weaving melodies as seamlessly as he maintains perfect safety standards. His ability to create both musical magic and engineering excellence is truly remarkable.

Gareth’s favorite biscuit companion? A wholesome hobnob, perfect for those well-earned tea breaks. Whether he’s diving into a tune or fine-tuning a boiler, Gareth does it all with enthusiasm and precision.

Gareth’s dedication to service excellence ensures that every customer’s experience is as reliable and satisfying as a well-loved melody. Whether he’s enhancing safety or entertaining with his guitar, Gareth brings harmony to all he does, always with a hobnob in hand!

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Why Plumble?

Plumble is your best choice for boiler and central heating installations in London, Kent, and Essex.

Worcester Bosch Accredited Installers

High quality products from leading manufacturers

Boiler Finance available

Expert advice tailored to your home, lifestyle and budget

Experienced and qualified Gas Safe registered engineers

Competitive pricing and genuine value for money

Up to a 12 year guarantees on Worcester Bosch boilers

Regular servicing & ongoing protection with care plans

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Taps

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Replacing Your Old Taps

If that leaky pipe goes on your nerves, wait no more! Plumble experienced engineers will replace the old and install a new tap in your kitchen, bathoom, or a garage.

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Moving Existing Pipework

Let us help you with moving the existing pipework in your home – radiators, fixtures, fire hydrants.

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Replacing sanitary-ware

Replacing sanitary ware – sinks, toilets, and showers and connecting new ones to vent, water, and drain lines requires experience and expertise our team can provide.

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Upgrading Your Central Heating

Plumble has a team of Gas Safe registered engineers that will help you upgrade your existing central heating system. This will make your boiler work more efficiently and lower your energy bills.

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Gas Safety Checks

A Gas Safe engineer from our amazing Plumble’s team will perform a gas safety check of gas appliances in your home to make sure they operate safely.

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Landlord Gas Safety Checks

If you are letting a property, your duties as a landlord include making sure your tenants are safe. That means you want to have gas appliances, flues, fittings, and chimneys checked by a Gas Safe engineer.

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Installing Gas Appliances

Plumble’s Gas Safe engineers can install a wide range of gas appliances (furnaces, ovens, fireplaces, grills, fire pits, etc). We will plan and perform the installation in the safest possible manner.

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SCOPE OF SERVICE CONTRACT

Plumble Ltd will provide the level of cover as set out below in respect of the private domestic central heating system.

IMPORTANT POINTS

1.1. The cover is not an emergency cover.

1.2. We do not offer cover for evenings, weekends or bank holidays.

1.3. Limited cover between Christmas and New Year.

1.4. For same day call outs, the appointment must be booked before 10am on a working day.

1.5. For new customers only, to activate the care plan one of our engineers would need to service the boiler and inspect the system. Should our engineers deem the boiler/system unsuitable, a service or call out charge will apply. This applies for customers who haven’t had a boiler installed by Plumble Ltd

1.6. Consumables, i.e. graphite burner seal, oil nozzles, etc. will be chargeable.

1.7. Parts required at the time of initial visit will be chargeable.

DEFINITIONS & SCOPE OF COVER

2.1. FULL SYSTEM CARE PLAN COVER

The central heating boiler including all components within the boiler casing including the appliance isolating valves together with the internal or external circulating pump, thermostatic radiator valves, motorised valves, radiators and central heating pipework, timers/programmers and room/cylinder thermostats. Excluding hot water cylinders and flue systems.

2.2. BOILER AND CONTROLS CARE PLAN COVER

All components within the boiler casing excluding the flue system and includes external controls.

2.3. BOILER SERVICE CARE PLAN COVER

This cover includes a service or safety check on the boiler and does not include the cost of parts and labour. Plumble Ltd Care Plans Terms & Conditions Page 2 of 6

2.4. LANDLORD COVER PLAN

This cover includes a service or safety check on the boiler and does not include the cost of parts and labour. Plumble Ltd Care Plans Terms & Conditions Page 2 of 6. In addition to this, we will also issue a CP12 (Landlord Safety Certificate) annually, up to 2 gas appliances. Excludes; Gas Fires, speciality cookers.

LEVEL OF COVER

3.1. PRIORITY ATTENTION: Plumble Ltd will endeavour, subject to workload and labour availability, to call the same day (Monday – Friday, excluding bank holidays, etc.) in response to any breakdown or failure of the central heating system.

3.2. SAFETY CHECK: At the same time as the annual service visit a Service Engineer will check the safe operation of the appliances specified.

3.3. ANNUAL VISIT: A Service Engineer will inspect the appliances specified once a year and clean and adjust them as necessary.

3.4. BREAKDOWN FREE LABOUR & PARTS: No charge will be made in respect of labour or parts and materials used in repairing any reported fault, unless not included under the care plan.

3.5. GUARANTEED SAME DAY CALL OUT: The office must have received your visit request before 10am on a working day to qualify for the guaranteed same day call out, subject to availability.

PERIOD OF SERVICE CONTRACT

4.1. The Service Contract is valid for one year from the date of the service.

4.2. If paying monthly a minimum of 12 monthly payments are required, in any one year.

4.3. If the monthly direct debit is cancelled during the contract period, the outstanding will be invoiced for full payment.

PAYMENT & RENEWAL

5.1. Payment for the Service Contract is made by a recurring annual payment or monthly payments. All payments are collected via Direct Debit with GoCardless.

5.2. The renewal date of the Service Contract will be the yearly anniversary of the date the Service Contract was first taken out. Notification of the renewal will be sent in advance.

5.3. Plumble Ltd, at its discretion, may refuse to offer renewal of any Service Contract.

CHANGE OF OWNERSHIP

6.1. If the ownership of the premises in which the appliance(s) covered by this Service Contract changes the new owner shall have the benefit of the Service Contract for the remainder of the period for which the payment has been paid.

6.2. No refund will be made for the unexpired part of any Service Contract. Plumble Ltd Care Plans Terms & Conditions Page 3 of 5

PROVISION OF SPARE PARTS

7.1. Plumble Ltd may supply and fit adequate replacement parts or components which are not the same as the parts being replaced.

7.2. Plumble Ltd shall not be held responsible for any delay in the provision of spare parts supplied by suppliers.

REPLACEMENT OF CENTRAL HEATING APPLIANCE OR OTHER APPLIANCES

8.1. This Service Contract does not include the replacement of the central heating appliance or other appliance(s) in the event of spare parts or components not being reasonably available or the unreliability of the appliance.

CONDITION OF THE CENTRAL HEATING SYSTEM OR OTHER GAS APPLIANCES

9.1. Acceptance of a central heating system or any other appliance(s) or system components onto a Service Contract does not imply that it is installed satisfactorily or to the prevailing standards of Plumble Ltd. Plumble Ltd will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness for purpose or condition.

9.2. At the time of the first service visit, Plumble Ltd reserves the right to cancel the Contract and refund any monies paid for reasons of safety, accessibility for servicing or non-availability of spare parts.

USE OF SUB-CONTRACTORS

10.1. Plumble Ltd reserves the right to use subcontractors to carry out all or any part of the services provided under this Service Contract.

LIMITATION OF OBLIGATIONS

11.1. Plumble Ltd shall not be liable if it is unable to carry out its obligations under the Service Contract due to industrial disputes or force majeure. Plumble Ltd shall not be liable for the cost of temporary secondary heating, any expenses or temporary accommodation costs.

PLAN DEPENDANT

The following are excluded from this Service Contract: Adjustment to time and temperature controls.

12.1. Call outs during the evening, weekends and bank holidays

12.2. The whole flue system or any part of the flue system and its connections/seals

12.3. Oil tanks, oil lines and components on the oil line

12.4. Electrical elements in radiators.

12.5. The gas supply pipe and the size of the pipe. Plumble Ltd Care Plans Terms & Conditions Page 4 of 5

12.6. A replacement boiler if the existing boiler is beyond economical repair

12.7. Replacing or topping up your system inhibitor unless we’ve removed it

12.8. Plumbing work to hot, cold or wastewater pipes.

12.9. Plumbing items such as showers and taps

12.10. Resetting your controls or replacing the batteries

12.11. Any parts that are designed specifically for underfloor heating

12.12. Supply of curved or designer radiators

12.13. Costs arising from the failure of the appliance or a component under the cover, including damage caused by water leaks.

12.14. The replacement of decorative parts.

12.15. Any defect or adequacy attributable to the original design of the gas central heating system/appliances.

Yes, I Agree to the terms and conditions

SCOPE OF SERVICE CONTRACT